Changed your mind?
You can return an item within 30 days of delivery for a refund, as long as it is:
- unused and in the same condition you received it,
- in its original, undamaged packaging with all parts, manuals and accessories.
For change-of-mind returns, you pay the cost of sending the item back. We can book a courier collection for you and deduct the cost from your refund, or you can send it back yourself.
Cooling-off period: because you bought online, you may cancel within 7 days of delivery for any reason. In that case we refund everything you paid, including delivery, and you only pay the cost of returning the item.
Items we can’t take back on a change of mind
- Pumps and other equipment that have been installed, connected or run (for example, water has been through the pump).
- Electrical items that have been wired in.
- Opened adhesives, sealants, chemicals and other consumables.
- Workwear and safety wear that has been worn or washed.
This doesn’t affect your rights if an item is faulty (see below).
Faulty, damaged or wrong item
If something arrives damaged, is not what you ordered, or develops a fault within 6 months of delivery, contact us and we’ll sort it out.
- Send us your order number, a short description of the problem and a photo or video if you can.
- We arrange and pay for the collection.
- Once the item has been checked, we repair it, replace it or refund you, whichever you prefer.
Please tell us about damage from delivery as soon as you can, ideally within 2 working days.
Faults caused by normal wear and tear, incorrect installation or use, or not following the manufacturer’s instructions aren’t covered. Many products also carry a manufacturer’s warranty longer than 6 months, and we’ll handle those claims for you.
Refunds
We refund to your original payment method within 10 working days of receiving and checking the returned item.
How to start a return
Email: sales@diydirectsa.co.za
Phone / WhatsApp: 082 788 0091
Please have your order number ready.